FAQ
Welcome to Digly’s FAQ!
We’ve gathered answers to the most common questions to make your shopping experience simple and stress-free.
If you don’t find what you’re looking for, reach out — we’re always happy to help at support@digly.ie 💛
🛍️ Orders & Products
Q: What kind of products do you sell?
We offer a wide range of unique and practical products designed to make everyday life easier. From home goods to lifestyle essentials, every item is carefully chosen for quality and usefulness.
Q: How do I place an order?
Browse our shop, add your favourite items to your cart, and check out securely. You’ll receive an order confirmation email right after your purchase.
Q: Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, please email sales@digly.ie as soon as possible. We’ll do our best to make any necessary changes.
🚚 Shipping & Delivery
Q: How long does delivery take?
Our standard Economy Shipping takes around 7–17 business days, depending on your location. You’ll receive tracking details once your order ships.
Q: Do you ship internationally?
Yes, we deliver internationally.
Q: How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with a tracking link so you can follow its progress.
Q: What if my package is delayed or arrives damaged?
Please contact us at sales@digly.ie with your order number and any photos (if applicable). We’ll investigate and make it right as quickly as possible.
💳 Payment & Security
Q: What payment methods do you accept?
We accept major payment options including Visa, Mastercard, PayPal, and other secure methods available at checkout.
🔁 Returns & Refunds
Q: What is your return policy?
If you’re not fully satisfied, you can request a return within 30 days of receiving your order. Items must be unused and in their original packaging.
Q: How do I start a return?
Email us at sales@digly.ie with your order number and reason for return, and we’ll guide you through the process.
Q: When will I get my refund?
Once we receive and inspect your return, we’ll process your refund within 3–5 business days to your original payment method.
💬 Customer Support
Q: How can I contact Digly?
You can email us anytime at sales@digly.ie, or send us a message through our Contact Us page. We aim to respond within 24–48 hours.
Q: Do you offer support on weekends?
Yes, we do! Replies may take a little longer, but we always make sure to get back to you.