Return & Refund Policy

At Digly, we want you to be fully satisfied with your purchase. Please read our return, exchange, and refund policy carefully.

30-Day Money-Back Guarantee

You have 30 days from the date of delivery to request a return.

Returns requested after 30 days will not be accepted.
Please note that return shipping costs are the responsibility of the customer — we do not provide free return labels.

Return Eligibility

To qualify for a return:

Items must be unworn, unused, unwashed, undamaged, and free from stains, odors, and pet hair.
All original packaging, product tags, and proof of purchase (receipt or order confirmation) must be included.
Items returned in a condition that does not meet these requirements will not be accepted.

We cannot accept:

Returns of worn, washed, altered, or damaged products.
Packages sent via cash-on-delivery (COD) — these will be refused.
Certain non-returnable products, including perishable goods (food, flowers, plants), custom-made or personalized items, personal care products (cosmetics), and hazardous materials (flammable liquids, gases).

How to Start a Return

Email us at sales@digly.ie with your order number and reason for return.
Wait for our confirmation and return instructions.
Ship the item back to us using a trackable method — we cannot accept unauthorized returns.

Wrong Item Received

If you receive an incorrect item:

Notify us at sales@digly.ie within 24 hours of delivery.
Failure to report within 24 hours will result in no replacement or reshipment being issued.
Original shipping fees are non-refundable, and you are responsible for return shipping costs.

Damaged or Defective Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect:

Contact us immediately (within 24 hours of delivery) at sales@digly.ie with photos or a video of the issue.
If the defect is confirmed, we will arrange a free replacement shipment.

If the defect is reported after 30 days, we can still offer a free reshipment of the same product, but we cannot issue a cash refund. Please note that misuse or accidental damage is not covered.

Exchanges

If you would like to exchange an item:

First, return the item following the process above.
Once we receive and approve the return, we will process a new order for the replacement item.
A €6.60 shipping fee will apply for the exchange.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original payment method within 7 business days.
Bank or credit card processing times may affect how quickly you receive the funds.

Please note:

Refunds cannot be issued without the product being returned (unless approved due to damage/defect).
Shipping fees are non-refundable.
If an order is undeliverable due to an incorrect or incomplete shipping address, a full cash refund is not possible. We can reship to a corrected address for a €7.70 handling/shipping fee.
If an order is marked as delivered but not received, we cannot offer a cash refund but can reship to a secure address for a €7.70 handling/shipping fee.
If you are unsatisfied with your product, we may offer store credit or a free reshipment.

Cancellations

Orders can be canceled or updated within 30 minutes of placing the order.
To request a cancellation, email sales@digly.ie with your order number as soon as possible.

Need Help?

If you have any questions about our return or refund process, please contact us at sales@digly.ie — we’re happy to help.